Host Person - Market Cafe (Vdara)

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  • MGM Resorts International

    Host Person - Market Cafe (Vdara)

    Company:
    MGM Resorts International

    Location:
    Las Vegas
    NV
    89119
    US

    Category:
    Restaurant - Food Service

    Degrees Required:
    Not Specified

    Employment Type:
    Full-Time

    Manages Others:
    No

    Requirements:
     

    Requirements:
    Grade:

    • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately.
    • Anticipate the guests' needs and respond appropriately with a sense of urgency.
    • Work as a team, assisting with all guests' and employees' needs and inquiries.
    • Oversee daily restaurant reservations, pre-assigning seating where necessary.
    • Greet in a positive, welcoming manner as they arrive.
    • Escort guests to tables and assist in seating at tables; present menus and extending congeniality in accordance to department guidelines.
    • Bid farewell to guests, using their name when known and encouraging them to return.
    • Maintain general tidiness of podium area where necessary.
    • Answer telephone and direct calls where necessary.
    • Shut down podium and forward phones to voice-loop at end of shift.
    • Maintain complete knowledge of and comply with all departmental policies/service. Procedures/ standards.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Prepare station chart and assign stations to staff following departmental procedures.
    • Guide the Servers and Bus persons in table set-up needs to ensure optimum service to guests.
    • Communicate V.I.P. arrivals and special requests to designated personnel for follow up
    • Complete closing duties as assigned.
    • Performs all other job related duties as requested.

    Required:

    • At least 2 years of hosting experience in a similar dining environment.
    • At least 1 year of guest service experience.
    • Working knowledge of computers and reservations systems.
    • Working knowledge of health, sanitation and safety procedures.
    • Excellent customer service skills.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts including weekends and holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:

    • Previous experience in a similar resort setting.

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