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Hotel Job Resource - Steven Ferry News

Tuesday December 2nd, 2008

Page 1 of 1

	Hotel Butlers-Lynch or Lynchpin? - By Steven Ferry
	Butlers were first introduced to hotels with great success to the bottom line and guest satisfaction in the 1980s. The last few years hav...


	2008-08-13	Features	more...

	Taming the Guest from Hel - By Steven Ferry
	Back in 2006, the concept of the Guest from Hell was introduced to the industry in two articles entitled Besting and then Muzzling the Gu...


	2008-05-21	Features	more...

	Milking Sacred Cows - By Steven Ferry
	It is somewhat ambitious for an article on hospitality to move beyond the immediate zone of hospitality, but trends outside the industry ...


	2007-10-18	Environmental	more...

	What To Do If There's Nobody at Home - By Steven Ferry
	We all know what are right attitude and good service, but how does one bring them about in others? The answer to that question should be ...


	2007-01-09	Features	more...

	So How Was Your Butler? - By Steven Ferry
	Ratings Keep Hotels Honest & Validates Serious Players


	2006-11-06	Features	more...

	Muzzling the Guest From Hell - By Steven Ferry
	If response to an article is anything to go by, the recent one about Besting the Guest from Hell hit the spot for a number of readers.


	2006-10-26	Features	more...

	Thinking Globally, Acting Locally - By Steve Ferry
	How does one turn individuals from no matter what culture, country, familial and social background, who follow certain moral codes or not...


	2006-07-20	Features	more...

	Besting the Guest from Hell - By Steven Ferry
	'You call this a five star-hotel? I've been in Motel 6's that provided better service. You people are all the same, slipping service stan...


	2006-07-14	Features	more...

	Thin Red Line Or Red Ink? Deterring Terrorism - By Steven Ferry
	The likelihood that any single hotel will be the target of a terrorist act is very small indeed, given the number of hotels in the world.


	2005-11-23	Features	more...

	Ask Not What The Butler Did, But What He Can Do For Your Hotel - By Steven Ferry
	The Hotel Butler - Recognizing the Value Butlers Bring to the Bottom Line


	2005-10-17	Features	more...

Page 1 of 1 ::


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