Hotel Job Resource - Profitable Hospitality Hotel News

Check around you - the look, feel, smells and sounds that customers notice when they spend time at your bar, café or restaurant.

On the one hand, 'the customer is always right'. On the other hand, you've got a business to run, and they sure can get in the way...(we've all had that feeling). But there are times when we need customers to 'make a better choice' - one that works for the business too. Smart operators learn how to say No without actually using the 'N' word...

A crisis can be the opportunity to make permanent and dramatic improvements. Can you use the current economic sutuation to improve the way you recruit, manage and motivate staff?

Sometimes you've chosen well with staff who smile and share their enjoyment of life. And occasionally a gloomy character slips through: it's been months since they saw the lighter side of anything, but their speed or efficiency saves the day.

Guests have plenty to share, if you take time to listen. And if you don't, they may go online and share it there! How many of these 'secrets' ring true for you?

Packages, pricing and communication all need rethinking for the new year. Easier, shorter and better value are the words that make customers happy - use this checklist to rework your offer for a much more competitive market.

A good Staff Manual isn't long and complicated, or a dump-bin for every new memo or brainwave from the boss.

The more you plan, the more you earn... And the more you're prepared, the sharper you are with negotiations for large bookings and groups.

If there are problems, you can take corrective action quickly. If you are having success, you'll know to do more of what you're doing! Modern POS and accounting systems should make data collection and sharing faster and more accurate than ever - it's time for chefs to have the information they need to do a great job.

Groupon, LivingSocial, Spreets, Cudo and dozens of other coupon deals - consumers love them and venue operators have very mixed feelings.