Hotel Job Resource - Hospitality Excellence, Inc. Hotel News

Oh...what a feeling! Whether this expression comes from Irene Cara in Flashdance, Bad Boys Blue, Van Morrison, Solomon Burke, The Everly Brothers or Crowbar, the concept of 'Feelings' and how they move people in all facets of life is really something to sing about! Joy! Excitement! Anger! Anxiety! Confusion, Clarity? Feelings? What role do these and other feelings play in the world of hospitality?

It is better to give than to receive... right? What happens when hoteliers give a complimentary stay or experience, a 'comp', to support a special program or fundraiser and the recipient, the lucky 'comp' winner, shows up to experience their reward?

Making service sense out of those that manage the dollars and cents of any hospitality business is a key but often overlooked part of any service culture. Hospitality leaders may go out of their way to pay the bills, secure revenue, finance investments and get reimbursements but they need to ensure that the accounting department reimburses service too.

You have arrived, your moment of anticipation is here, you are about to open the door to your sleeping chamber for the night, also your temporary living quarters. You are about to experience perhaps the strongest impression making moment of your hotel stay. You have activated your contribution to the revenue per available room (REVPAR) of that property. You are entering - 'the bedroom'

Engineers are the 'fix it' squads who make things tick, click and stick to ensure that a property operates smoothly and without inconvenience to the guest. In fact, engineers don't just do their jobs: they provide some of the most intimate moments with guests - fixing things in their rooms and around the property usually surrounded by guests. What service skills could and should they have in addition to fixing things?

Healthcare is on everybody’s minds these days. Politicians, business leaders and everyday folks are scrambling to find the best solutions to care for everyone, to ensure all get the medical services they need. Most everyone agrees that health care is a basic human need. Service, good service, the desire to be treated nicely, is a basic human need too! Just as healthcare is getting Presidential priority, so should service care be the priority of any hospitality leader.

Avatar is a 3D Box Office Hit - so is 3D Service! Introducing ..A New Dimension in Service Excellence! Take Your Service to the next level!

'Beep, Beep...could you move your dishes out of the way!' No, the road runner did not just show up at our meal! It was our waitress and she wanted us to move dishes out of the way so she could set down more food. My tablemates and I were flabbergasted.

When entering any dining establishment, guests should make sure they read the fine print at the bottom of the menu. It could be an indicator of service and whether or not they'll get much. The phrase 'no substitutions' may mean trouble is lurking for guest taste buds.

Good doctors get sued. Nice doctors don't. This poignant statement, made by a malpractice attorney, reveals how legally dramatic the difference can be when professionals of any kind take the time to be nice.