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Hotel Industry News - Features
Friday July 4th, 2008
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Taming the Guest from Hel - By Steven Ferry
Back in 2006, the concept of the Guest from Hell was introduced to the industry in two articles entitled Besting and then Muzzling the Gu...
2008-05-21
Features
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Sales Management during Turbulent Times - By Dr. Rick Johnson
Was your sales manager formerly your top rated sales person? Did you promote them based on sales performance? Did your sales manager ever...
2008-05-20
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Lessons from the Field - Extending Your Sales Team or Make Travel Agents A Re...
Many of today's hotels do not have staff whose primary responsibly is that of being a sales manager or director. Many hotel owners that h...
2008-05-19
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Food & Beverage: New Restaurant Openings: One Man's Viewpoint - By Greg Witme...
Opening a new restaurant is always a challenge for everyone involved. One can think of openings as an organizational test that involves s...
2008-05-15
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Sovereign Asia Investing in U.S Real Estate - By Robin Trehan & Jerry Cedicci
With America's ever-slowing economy, a big boost would really help to improve the financial status of the country. If an Asian fund were ...
2008-05-15
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The Role of the 21st Century Professional Sales Representative - By Dr. Rick ...
The role of field sales in the past focused around selling products to customers. The role has shifted rapidly to developing solutions an...
2008-05-14
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Food & Beverage: Creating Operational Consistency In a Nutshell - By Chris Be...
The most successful restaurants are successful because they provide consistent value to their customers. It's important to create consist...
2008-05-14
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Real Conversations Increase Reservations Conversions - By Doug Kennedy
There is no doubt that hotels across all market segments have invested heavily in reservations sales development. Besides scheduling outs...
2008-05-13
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Hotel Sales 2.0 - Tactics to Drive Business in a 'Not So Hot' Summer - By Car...
The forecasts for this summer are mixed but all agree on one thing - hotels will not be driving close to double digit REVPAR growth in su...
2008-05-13
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Food & Beverage - Food Cost and Portion Size - By Joe Dunbar
Would your restaurant guests welcome smaller portion sizes for a similar check average? After a week on the road dining out each day, I b...
2008-05-12
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Lessons from the Field - Finding Business Leads Can Be Easier Than You Think ...
It certainly seems the cost of travel is going up these days. The cost of gas for our vehicles, of fuel for the airlines and even of foo...
2008-05-12
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Creating A Marketable & Profitable Spa By Being On-Trend Rather Than Trendy -...
As someone who has made a career out of researching, planning, marketing and providing management advisory services for the spa industry,...
2008-05-08
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How The Print Media Could Maximize Hospitality Advertising - By J. Ragsdale H...
We have glamorous travel and entertainment magazines, superb trade publications, and niche editions which serve the Hospitality Industry.
2008-05-08
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15 Ways to Measures Staff Costs and Productivity - By Ken Burgin
Labour cost and performance is everyone's big issue.
2008-05-06
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Hotel Internet Marketing - Having a Web Site is not enough - By Neil Salerno
Unfortunately, many hoteliers are content with simply having a web site as the sum-total of their Internet marketing effort. These same p...
2008-05-06
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Hospitality Teaser: How Would Your Guests Answer The Question: Is Hospitality...
Is Hospitality 'Alive' at your property? Can it be heard, seen and felt by your associates and guests or is it the opposite? Is it absent...
2008-05-05
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